:root{--ch-messenger:#0084ff;--ch-instagram:#e1306c;--ch-whatsapp:#25d366;--ch-webchat:#4a4f63;--ch-sandbox:#6b5cd6}.ibx{background:var(--surface);grid-template-columns:1fr;height:100%;min-height:0;display:grid}.ibx-list,.ibx-thread{flex-direction:column;min-width:0;min-height:0;display:flex}.ibx[data-open="1"] .ibx-list,.ibx[data-open="0"] .ibx-thread{display:none}.ibx-list{border-right:1px solid var(--border);background:var(--surface)}.ibx-list-h{border-bottom:1px solid var(--border);flex-direction:column;gap:8px;padding:12px 12px 8px;display:flex}.ibx-seg{background:var(--surface-3);border-radius:var(--r);grid-template-columns:repeat(3,1fr);gap:3px;padding:3px;display:grid}.ibx-seg button{border-radius:var(--r-sm);font:inherit;color:var(--text-2);cursor:pointer;background:0 0;border:0;justify-content:center;align-items:center;gap:6px;min-height:36px;padding:7px 6px;font-weight:600;display:flex}.ibx-seg button.on{background:var(--surface);color:var(--text);box-shadow:var(--shadow-sm)}.ibx-seg .n,.ibx-chip .n{background:var(--brand-100);color:var(--brand-700);border-radius:var(--r-full);padding:0 7px;font-size:11px;font-weight:700;line-height:18px}.ibx-search{width:100%}.ibx-chips{scrollbar-width:none;gap:6px;padding-bottom:2px;display:flex;overflow-x:auto}.ibx-chips::-webkit-scrollbar{display:none}.ibx-chip{border:1px solid var(--border);background:var(--surface);border-radius:var(--r-full);font:inherit;color:var(--text-2);cursor:pointer;flex:none;align-items:center;gap:6px;min-height:32px;padding:5px 11px;font-size:13px;display:inline-flex}.ibx-chip.on{border-color:var(--brand);color:var(--brand-700);background:var(--brand-50)}.ibx-rows{overscroll-behavior:contain;flex:1;overflow-y:auto}.ibx-row{text-align:left;border:0;border-bottom:1px solid var(--border);width:100%;font:inherit;color:inherit;cursor:pointer;background:0 0;gap:10px;padding:12px;display:flex;position:relative}.ibx-row:hover{background:var(--surface-2)}.ibx-row.sel{background:var(--brand-50)}.ibx-row.sel:before{content:"";background:var(--brand);border-radius:0 3px 3px 0;width:3px;position:absolute;top:8px;bottom:8px;left:0}.ibx-row-main{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.ibx-row-top{align-items:baseline;gap:8px;display:flex}.ibx-name{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-weight:600;overflow:hidden}.ibx-row.unread .ibx-name{font-weight:750}.ibx-time{color:var(--text-3);flex:none;font-size:12px}.ibx-preview{color:var(--text-2);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.ibx-row.unread .ibx-preview{color:var(--text)}.ibx-row-tags{flex-wrap:wrap;align-items:center;gap:6px;margin-top:3px;display:flex}.ibx-tag{border-radius:var(--r-full);background:var(--surface-3);color:var(--text-2);padding:1px 8px;font-size:11px;font-weight:600}.ibx-tag.warn{background:var(--amber-100);color:#8a5600}.ibx-tag.ai{background:var(--brand-100);color:var(--brand-700)}.ibx-unread{border-radius:var(--r-full);background:var(--brand);color:#fff;place-items:center;min-width:20px;height:20px;margin-left:auto;padding:0 6px;font-size:11px;font-weight:700;display:grid}.ibx-av{color:#fff;background:#7a6ff0;border-radius:50%;flex:none;place-items:center;width:40px;height:40px;font-size:14px;font-weight:700;display:grid;position:relative}.ibx-av.s{width:34px;height:34px;font-size:13px}.ibx-av.t0{background:#1e6f68}.ibx-av.t1{background:#b4561f}.ibx-av.t2{background:#5b4bc4}.ibx-av.t3{background:#a3345a}.ibx-av.t4{background:#3a6ea5}.ibx-av.t5{background:#6b7a2f}.ibx-av-ch{box-shadow:0 0 0 2px var(--surface);border-radius:50%;position:absolute;bottom:-3px;right:-3px}.ibx-chm{vertical-align:middle;background:var(--ch-webchat);border-radius:50%;flex:none;place-items:center;display:inline-grid}.ibx-chm.messenger{background:var(--ch-messenger)}.ibx-chm.instagram{background:var(--ch-instagram)}.ibx-chm.whatsapp{background:var(--ch-whatsapp)}.ibx-chm.sandbox{background:var(--ch-sandbox)}.ibx-empty{text-align:center;color:var(--text-2);flex-direction:column;justify-content:center;align-items:center;gap:6px;padding:40px 20px;display:flex}.ibx-empty .big{font-size:28px}.ibx-pick{flex:1}.ibx-thread{background:var(--bg)}.ibx-th-h{background:var(--surface);border-bottom:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:8px;padding:10px 12px;display:flex}.ibx-th-who{flex-direction:column;min-width:0;line-height:1.3;display:flex}.ibx-th-who b{text-overflow:ellipsis;white-space:nowrap;max-width:46vw;overflow:hidden}.ibx-assign{max-width:150px}.ibx-state{border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:9px 14px;font-size:13px;display:flex}.ibx-state>span{flex:1;min-width:0}.ibx-state.person{background:var(--amber-100)}.ibx-state.ai{background:var(--brand-50)}.ibx-msgs{overscroll-behavior:contain;flex-direction:column;flex:1;gap:10px;padding:16px 12px;display:flex;overflow-y:auto}.ibx-msg{flex-direction:column;gap:3px;max-width:min(78%,560px);display:flex}.ibx-msg.in{align-self:flex-start}.ibx-msg.out{align-self:flex-end;align-items:flex-end}.ibx-bubble{white-space:pre-wrap;overflow-wrap:anywhere;box-shadow:var(--shadow-sm);border-radius:16px;padding:9px 13px;line-height:1.45}.ibx-msg.in .ibx-bubble{background:var(--surface);border-bottom-left-radius:5px}.ibx-msg.out .ibx-bubble{background:var(--brand);color:#fff;border-bottom-right-radius:5px}.ibx-bubble.failed{background:var(--rose-100)!important;color:var(--text)!important}.ibx-earlier{border:1px dashed var(--border);border-radius:var(--r-sm);background:var(--surface-2);padding:8px 10px}.ibx-earlier summary{cursor:pointer;flex-wrap:wrap;align-items:center;gap:8px;min-height:32px;font-size:13px;font-weight:600;display:flex}.ibx-earlier-chat{opacity:.85;flex-direction:column;gap:6px;margin-top:10px;display:flex}.ibx-img{border-radius:10px;max-width:240px;margin-top:6px;display:block}.ibx-err{color:var(--rose)}.ibx-evt{background:var(--surface-3);border-radius:var(--r-full);text-align:center;align-self:center;padding:2px 10px}.ibx-error{margin:0 12px 8px}.ibx-compose{padding:10px 12px calc(10px + env(safe-area-inset-bottom));background:var(--surface);border-top:1px solid var(--border);align-items:flex-end;gap:8px;display:flex}.ibx-compose textarea{resize:none;flex:1;min-height:44px;max-height:160px}.ibx-compose .btn{min-height:44px}.ibx-cust{background:var(--surface);border-left:1px solid var(--border);width:min(360px,100%);box-shadow:var(--shadow-lg);z-index:40;opacity:0;pointer-events:none;padding:14px;transition:transform .22s,opacity .22s;position:fixed;inset:0 0 0 auto;overflow-y:auto;transform:translate(105%)}.ibx[data-customer="1"] .ibx-cust{opacity:1;pointer-events:auto;transform:none}.ibx-cust-h{justify-content:space-between;align-items:center;margin-bottom:10px;display:flex}.ibx-cust-card{border:1px solid var(--border);border-radius:var(--r);background:var(--surface-2);flex-direction:column;gap:2px;padding:12px;display:flex}.ibx-stats{grid-template-columns:repeat(3,1fr);gap:6px;margin-top:10px;display:grid}.ibx-stats div{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-sm);flex-direction:column;padding:6px 8px;display:flex}.ibx-stats .v{font-weight:700}.ibx-stats .v.warn{color:var(--rose)}.ibx-stats .l{color:var(--text-3);font-size:11px}.ibx-cust-sec{flex-direction:column;gap:6px;margin-top:14px;display:flex}.ibx-cust-actions{flex-flow:wrap;align-items:center}.ibx-cust-sec .lbl{text-transform:uppercase;letter-spacing:.06em;color:var(--text-3);font-size:11px;font-weight:700}.ibx-order{border:1px solid var(--border);border-radius:var(--r-sm);align-items:center;gap:8px;padding:7px 9px;font-size:13px;display:flex}.ibx-order:hover{background:var(--surface-2)}.ibx-found{text-align:left;border:1px solid var(--border);background:var(--surface);border-radius:var(--r-sm);font:inherit;cursor:pointer;flex-wrap:wrap;align-items:baseline;gap:8px;padding:8px 10px;display:flex}.ibx-found:hover{border-color:var(--brand)}.ibx-check{align-items:center;gap:8px;min-height:32px;font-size:13px;display:flex}@media (min-width:861px){.ibx{grid-template-columns:340px 1fr}.ibx[data-open="1"] .ibx-list,.ibx[data-open="0"] .ibx-thread{display:flex}.ibx-back{display:none}.ibx-th-who b{max-width:240px}}@media (min-width:1280px){.ibx{grid-template-columns:340px 1fr 320px}.ibx[data-open="0"]{grid-template-columns:340px 1fr}.ibx-cust{opacity:1;pointer-events:auto;box-shadow:none;z-index:auto;width:auto;transition:none;position:static;transform:none}.ibx-cust-btn,.ibx-cust-close{display:none}}@media (prefers-reduced-motion:reduce){.ibx-cust{transition:none}}.chn-grid{grid-template-columns:repeat(var(--cols,1),minmax(0,1fr));gap:14px;display:grid}@media (min-width:760px){.chn-grid{--cols:2}}.chn-card{flex-direction:column;gap:10px;display:flex}.chn-head{align-items:center;gap:10px;display:flex}.chn-head .ibx-chm{width:34px;height:34px}.ixa{background:var(--surface);flex-direction:column;height:100dvh;min-height:0;display:flex}.ixa .ibx{flex:1;min-height:0}.ixa-top{border-bottom:1px solid var(--border);background:var(--surface);z-index:30;flex-wrap:wrap;align-items:center;gap:8px;padding:8px 12px;display:flex;position:relative}.ixa-brand{white-space:nowrap;font-size:15px}.ixa-who{color:var(--text-2);text-overflow:ellipsis;white-space:nowrap;max-width:140px;overflow:hidden}.ixa-stores{position:relative}.ixa-store-btn{text-overflow:ellipsis;white-space:nowrap;max-width:46vw;overflow:hidden}.ixa-menu{background:var(--surface);border:1px solid var(--border);border-radius:var(--r);min-width:260px;max-width:min(360px,92vw);max-height:60vh;box-shadow:var(--shadow-lg);flex-direction:column;gap:2px;padding:6px;display:flex;position:absolute;top:calc(100% + 6px);left:0;overflow-y:auto}.ixa-menu button{border-radius:var(--r-sm);font:inherit;text-align:left;cursor:pointer;min-height:40px;color:var(--text);background:0 0;border:0;align-items:center;gap:8px;padding:9px 10px;display:flex}.ixa-menu button:hover{background:var(--surface-2)}.ixa-menu button.on{background:var(--brand-50)}.ixa-menu button.on:after{content:"✓";color:var(--brand-700);margin-left:4px;font-weight:700}.ixa-menu .n{color:var(--text-3);margin-left:auto;font-size:12px}.ixa-menu .ixa-menu-done{color:var(--brand-700);border-top:1px solid var(--border);border-radius:0;justify-content:center;margin-top:4px;font-weight:600}.ixa-presence{align-items:center;gap:6px;display:inline-flex}.ixa-presence .dot{background:var(--text-3);border-radius:50%;width:9px;height:9px}.ixa-presence .dot.online{background:#1f9d55}.ixa-presence .dot.away{background:#d99a00}.ixa-chip{text-overflow:ellipsis;white-space:nowrap;border-radius:var(--r-full);border:1px solid #0000;align-items:center;max-width:180px;padding:2px 9px;font-size:12px;font-weight:700;display:inline-flex;overflow:hidden}.ixa-chip.sm{padding:1px 7px;font-size:11px}.ixa-chip.c0,.ixa-as.c0{color:#14534d;background:#e3f1ef;border-color:#b9ddd8}.ixa-chip.c1,.ixa-as.c1{color:#7c3a12;background:#fbeadf;border-color:#f1cbb1}.ixa-chip.c2,.ixa-as.c2{color:#3d2f99;background:#ebe8fb;border-color:#d0caf5}.ixa-chip.c3,.ixa-as.c3{color:#7b2243;background:#f9e3eb;border-color:#efc0d1}.ixa-chip.c4,.ixa-as.c4{color:#22507f;background:#e2edf8;border-color:#bcd3ec}.ixa-chip.c5,.ixa-as.c5{color:#4b5718;background:#eef1dc;border-color:#d7dcae}.ixa-as{border-top:1px solid var(--border);border-bottom:0;padding:5px 12px;font-size:12px}.ixa-ctx{background:var(--surface);border:1px dashed var(--border-strong,var(--border));border-radius:var(--r);flex-direction:column;align-self:stretch;gap:3px;padding:9px 12px;font-size:13px;display:flex}.ixa-ctx .lbl{text-transform:uppercase;letter-spacing:.06em;color:var(--text-3);margin-right:4px;font-size:11px;font-weight:700}.ixa-card{background:var(--surface);border:1px solid var(--border);max-width:300px;box-shadow:var(--shadow-sm);border-radius:14px;align-items:center;gap:10px;padding:8px;display:flex}.ixa-card img{object-fit:cover;border-radius:10px;flex:none;width:64px;height:64px}.ixa-picker{border:1px solid var(--border);border-radius:var(--r);background:var(--surface);flex-direction:column;gap:8px;max-height:46vh;margin:0 12px 8px;padding:10px;display:flex}.ixa-picker-list{flex-direction:column;gap:4px;display:flex;overflow-y:auto}.ixa-hit{border:1px solid var(--border);background:var(--surface);border-radius:var(--r-sm);font:inherit;text-align:left;cursor:pointer;align-items:center;gap:10px;min-height:52px;padding:6px;display:flex}.ixa-hit:hover{border-color:var(--brand)}.ixa-hit img,.ixa-noimg{object-fit:cover;background:var(--surface-3);border-radius:8px;flex:none;width:44px;height:44px}.ixa-hit span{flex-direction:column;display:flex}.sr-only{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}@media (max-width:560px){.ixa-brand,.ixa-who{display:none}}